rene_mobile’s avatarrene_mobile’s Twitter Archive—№ 3,936

      1. …in reply to @Lufthansa_DE
        @Lufthansa_DE I have waited 30 days for an answer and now resent from another email address (quoting the Feedback ID). I'm intrigued to learn what the expected reply time is these days.
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    1. …in reply to @rene_mobile
      @Lufthansa_DE It has now been 45 days without an answer to a complaint about delayed arrival by 11 hours. This seems to be a systematic failure of handling customer relations.
      Permalink On twitter.com Twitter logo rene_mobile’s avatar ♻️ 1 Retweets ❤️ 2 Favorites Mood -5 🙁
  1. …in reply to @rene_mobile
    @Lufthansa_DE For the record, I have received an answer today offering a small monetary compensation for the delay. As I understand that this depends on many factors, I am not posting the exact value publicly, but feel free to DM if you are in a similar situation.
    On twitter.com Twitter logo rene_mobile’s avatar ♻️ 1 Retweets ❤️ 1 Favorite Mood 0
    1. …in reply to @rene_mobile
      @Lufthansa_DE Update: @lufthansa please check your customer ticket queue number 31681060. I have replied to your request on 23.4. and have not heard back since, nor have I received compensation.
      Permalink On twitter.com Twitter logo rene_mobile’s avatar ♻️ 1 Retweets ❤️ 1 Favorite Mood +1 🙂