rene_mobile’s avatarrene_mobile’s Twitter Archive—№ 3,842

  1. …in reply to @Lufthansa_DE
    @Lufthansa_DE I have waited 30 days for an answer and now resent from another email address (quoting the Feedback ID). I'm intrigued to learn what the expected reply time is these days.
    On twitter.com Twitter logo rene_mobile’s avatar Mood 0
    1. …in reply to @rene_mobile
      @Lufthansa_DE It has now been 45 days without an answer to a complaint about delayed arrival by 11 hours. This seems to be a systematic failure of handling customer relations.
      Permalink On twitter.com Twitter logo rene_mobile’s avatar ♻️ 1 Retweets ❤️ 2 Favorites Mood -5 🙁
      1. …in reply to @rene_mobile
        @Lufthansa_DE For the record, I have received an answer today offering a small monetary compensation for the delay. As I understand that this depends on many factors, I am not posting the exact value publicly, but feel free to DM if you are in a similar situation.
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        1. …in reply to @rene_mobile
          @Lufthansa_DE Update: @lufthansa please check your customer ticket queue number 31681060. I have replied to your request on 23.4. and have not heard back since, nor have I received compensation.
          Permalink On twitter.com Twitter logo rene_mobile’s avatar ♻️ 1 Retweets ❤️ 1 Favorite Mood +1 🙂